Business analysis resume tips for customer service professionals featuring career coach from Pollard Consults demonstrating transition strategies

From Customer Service to Business Analysis: Crafting Your Resume

business analysis
August 10, 2024•1 min read

I got some DMs after my post about the business analysis tasks and activities in a customer service role. You can read it here

The questions centred around how to showcase these skills on a resume.

In response, I've created two sample resumes for a customer service professional transitioning to a BA role:

1️⃣ Chronological Format: Perfect for highlighting your career progression and growing responsibilities.

2️⃣ Project-Based Format: Ideal for showcasing your ability to drive initiatives and deliver results – key BA skills!

Both formats demonstrate how to:
- Translate customer service experiences into BA terms
- Highlight relevant projects and achievements
- Quantify your impact with metrics

Remember, your customer service background is a goldmine of BA skills – from requirements elicitation to stakeholder management and process improvement.

Want the full editable version of these resume samples?

Download them here

What other career transition topics would you like me to cover?

Let me know below! 👇

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Oge is a business transformation practitioner with over a decade of experience, across multiple industry domains. She has served as project manager, business analyst, and organizational change manager on diverse transformation projects. She holds several professional certifications; CBAP®, PMP®, PROSCI®, IIBA®-CPOA and she is currently the Director, Professional Development, IIBA Nova Scotia Chapter. She is also the Chief Learning Officer at Pollard learning an IIBA® endorsed education provider, equipping professionals to start and advance their careers in Business Analysis, Change management and project management.

Oge Nwachukwu

Oge is a business transformation practitioner with over a decade of experience, across multiple industry domains. She has served as project manager, business analyst, and organizational change manager on diverse transformation projects. She holds several professional certifications; CBAP®, PMP®, PROSCI®, IIBA®-CPOA and she is currently the Director, Professional Development, IIBA Nova Scotia Chapter. She is also the Chief Learning Officer at Pollard learning an IIBA® endorsed education provider, equipping professionals to start and advance their careers in Business Analysis, Change management and project management.

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